MarIA & VictorIA: Your 24/7 Support Team
10× more volume, 24/7, zero wait-time, available in any language.
Customer Service Flow
From first contact to resolution
Customer Calls
Info request
Customer Writes
MarIA
Voice AI
VictorIA
Text AI
Data Query
Decision
AI handle?
Simple
AI handles
Automated
Resolved
Complex
Need help
Human
Agent
Real-Time Simultaneous Conversations
MarIA and VictorIA working at the same time with different customers
MarIA - Phone Call
Natural voice conversation
Automated Process
Real-time tracking
VictorIA - WhatsApp
Instant messaging
Perfect synergy: While MarIA maintains a natural conversation by phone, VictorIA manages multiple WhatsApp chats simultaneously. Both agents automatically create tickets and reports in Pulpoo at the end of each interaction.
Automated Appointment Delegation
From confirmation to follow-up in seconds
Thank you Eduardo, your folio number is 429331.
These are your appointment details:
Maintenance Plus Package for your Chevrolet Onix 2018, Monday at 10:00 AM.
7:51 pm
After-Sales Appointment Details with Eduardo
!!! After-Sales Appointment with Eduardo
4 days, 13 hours remaining.
July 28, 2025 10:00 AM
Description
Customer: Eduardo
Phone: 12674397879
Appointment type: After-sales
Date and time: 2025-07-28 at 10:00
Vehicle: Onix
Year: 2018
VIN: 2939848558
Service required: preventive maintenance
Project
Assigned in Tláhuac Motors
Appointment confirmed by MarIA/VictorIA
The client accepts date and time and is confirmed via WhatsApp.
Folio and task generation
The ticket is created with all operation data.
Automatic assignment to responsible advisor
Advisor receives the task in Pulpoo and begins follow-up without manual steps.
Complete automation: From client confirmation to advisor assignment, everything happens automatically in seconds and is automatically delegated to our mobile app and webapp (Pulpoo).
What happens when they can't respond?
Perfect transition to human attention
What happens when MarIA can't respond?
Hello! I'm MarIA from Chevrolet Tláhuac. How are you today?
5:49 PM
I need to speak with a human
5:51 PM
I understand. Let me transfer you to an advisor...
5:52 PM
Thank you
7:11 PM
MarIA Detects:
The voice agent identifies complex requests beyond its capabilities.
Warm Transfer:
MarIA smoothly transfers the call to a human agent with full context.
Human Continuity:
The customer continues the conversation naturally with a human advisor.
What happens when VictorIA can't respond?
Perfect Eduardo. What type of service do you need for your Suburban High Country 2019?
5:49 PM
Yes
5:51 PM
Alright Eduardo, here are the maintenance package options...
5:52 PM
I want to talk to an advisor
7:11 PM
VictorIA Alerts:
The bot identifies it needs help and notifies an agent.
Agent Takes Control:
A company agent accesses the complete chat history and assumes the conversation.
Seamless Continuity:
The customer doesn't notice the transition and receives immediate human attention.
Seamless handoff: When AI agents reach their limits, they seamlessly transfer to human agents, maintaining full conversation context and ensuring no customer is left waiting.
Intelligent Integration in Our Central Platform
Our AI agents come to life within our task delegation platform.
Visualize:
A central control where artificial intelligence and your employees work together transparently and efficiently.
Key Benefits:
Unified tracking of human and AI tasks.
Intuitive dashboard for simple management.
Optimized collaboration for superior results.
Team Dashboard
12
Active calls
8
Active chats
Customer Service Call
Eduardo - Chevrolet Onix
WhatsApp Support
Maria - Suburban HC
Human Handoff
Complex query - Needs review
Complete integration: MarIA and VictorIA work seamlessly within your existing Pulpoo platform, providing a unified view of all customer interactions and automated workflows.
Ready to revolutionize your customer service?
Discover how MarIA and VictorIA can transform your customer experience